Getting started

Do I need the WhatsApp Business app?

No. The product uses Meta's WhatsApp Business Platform. If you already use the WhatsApp Business app, Meta's coexistence option can connect that number and keep it working on your phone; the app and the product then keep separate reply windows. A number on personal WhatsApp has to move to the Business Platform.

Do I need a verified Meta business?

You can start without one, but verification lifts your daily limit from 250 to 2,000 people, so start it early.

Can I keep my existing number?

Yes. A WhatsApp Business app number can usually stay on the app through coexistence; we check eligibility when you connect. The number always stays in your own Meta business account.

Meta now offers a free AI assistant in the WhatsApp Business app. Why use this?

Meta's Business AI answers customers for one business on one app number, and it is a good fit for simple questions. RawDrive Marketing is for running marketing across several brands and channels with consent records, spend caps, approvals and stops. Its planned reply agent works inside those same rules.

When can my business start?

RawDrive's own brands use the product first. Early access then opens to studios, photographers and event companies a few at a time.

Sending

Will my number get blocked?

No tool can promise that. We send only to people who agreed, pause campaigns when opt-outs or failures climb, and warn you when Meta lowers your quality rating.

Can my team send something by mistake?

Large campaigns and the first use of any template need an approver, and the approval covers that exact message, audience, number and time.

What if a message is sent but we never hear back from Meta?

It is never sent again automatically. The product looks for Meta's delivery data, keeps the cost on hold meanwhile, and marks it unresolved if nothing arrives.

Can I message someone at night?

Offers go out between 9:00 and 21:00 in the person's time zone. Replies to someone who just wrote to you go straight away.

Money

Who pays Meta?

You do, directly, through your WhatsApp Business Account. The product reserves each message's cost against your monthly cap and shows what Meta confirms.

Are replies free?

From 1 Oct 2026 Meta's pricing says service replies are charged. The reply box shows the estimate, and a reply is only treated as free once Meta confirms it.

What does the product cost?

Prices are set at launch, and early-access businesses see them first. See Pricing.

How does that compare with other WhatsApp tools?

Many WhatsApp tools charge a monthly fee and add a margin to every message Meta charges for. Here Meta bills you its own rate directly and we add nothing to it, so the more you send, the more you keep.

Data

Who can see my contacts?

Only people with a role in your business. Exporting contacts needs its own permission and is logged.

How do you handle deletion requests?

Within 30 days, for one business or all of yours. See Trust and privacy.

Do you use AI on my messages?

Not today. A reply agent is planned for after the first three releases, on the Professional plan: it drafts answers only from facts you give it, answers only people who wrote to you, never sends offers, and hands complaints and payment questions to a person.